Return for afterthought

Our return policy is valid for 14 days. If more than

14 days from purchase, unfortunately we cannot offer you a refund or exchange of the purchased item for another item.

In order to access the return procedure, your item must be unused and in the same condition in which you received it, with the original packaging perfectly intact.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, damaged or returned more than 14 days after delivery will not be refunded.

Only regular priced items can be refunded, unfortunately promotional items cannot be refunded.

Shipping costs are not refundable and the shipping for the refund is the responsibility of the customer. In addition, 15% of the order value will be charged for the work performed in completing the construction of the material.

Refunds

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the acceptance or rejection of the refund request and, if successful, we will agree on the refund arrangements.

Please send us an email at gaucho100@libero.it or a message on our instagram profile elgauchostore. We will send a courier: the return and shipping costs of the new item are charged to the customer.